If you’d like a different size or another style, please send an email to email@example.com with the number of your order #XXXXX to notify us of your request. We will get back to you within 48 hours. We kindly ask you to DO NOT proceed with a return without reading the policy first.
1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please keep in mind that if you want an exchange and the product does not have any defect, you have to cover the costs of BOTH shippings.
2. If you receive a refund, the cost of both shippings will be deducted from your refund in all cases.
3. Depending on where you live, the time it may take for your exchanged product to reach you may vary, but we will give your a tracking number to be able to see the progress daily, unless you choose standard which has no tracking.
4. Our policy lasts 15 days. If 15 days have gone by since you receive the product, unfortunately, we can’t offer you a refund or exchange.
5. To be eligible for a return, your item must be unused and in the same condition that you received it.
6. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
7. Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
8. If you decide to cancel your order and ask for a refund, it is important to know that if you cancel after 15 hours from the moment you had placed your order, we are going to charge 20% out of the total order value to cover processing costs. If we have already shipped your order and you cancel you will be charged for return shipping and the original cost to ship item out.
9. If you have any questions, please contact us at firstname.lastname@example.org